Shipping policy

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NANIF — Return Policy

Last updated: August 19, 2026

1. Return Window You may request a return within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations.

2. Conditions for Returns

• Items must be unused, in original packaging, and in resaleable condition.
• Non-returnable items include: opened software, hygiene products, and items damaged through misuse.
• Proof of purchase (order number or receipt) is required.

3. How to Return

• Email Finnandonohue2606@gmail.com with your order number and reason for return.
• We will provide return instructions within 2 business days.
  

4. Return Shipping

• The customer is responsible for return shipping costs.
• NANIF is not liable for parcels lost, stolen, or damaged during return transit. We strongly recommend using a tracked and insured courier.
• If the item was incorrect or faulty due to our error, we will cover return shipping.

5. Refunds

• Refunds are issued to the original payment method within 7 business days of us receiving and inspecting the returned item.
• Original shipping charges are non-refundable.

6. Damaged or Faulty Items

• If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos.
• We will arrange a replacement or refund. This does not cover damage caused during transit by the carrier — claims for transit damage must be made with the courier.

7. Cancellations

• Orders can be cancelled before dispatch by emailing us. Once dispatched, the order must be processed as a return.

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